Overview

This website is operated by Nexora Collective, operating as Seoulistic ("Seoulistic," "we," "us," or "our").

Throughout the website, the terms "we," "us," and "our" refer to Seoulistic. Seoulistic offers this website, including all information, features, tools, products, and services available through this website, to you, the user, conditioned upon your acceptance of these Terms of Service and all other policies and notices referenced herein.

By visiting our website, creating an account, purchasing a product, or otherwise using any part of our website or services, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional policies incorporated by reference or made available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you must not access the website or use the Service.

Any new products, services, features, or tools added to the website will also be subject to these Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell products and services to you.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your province, state, territory, or jurisdiction of residence, or that you are the age of majority and have consented to allow your minor dependants to use this website under your supervision.

You may not use our products or Service for any illegal, fraudulent, or unauthorized purpose. You must not violate any applicable federal, provincial, state, territorial, or local law while using the Service.

You must not transmit viruses, malware, worms, destructive code, or any material intended to interfere with the operation or security of the website.

A material breach of these Terms may result in the suspension or termination of your access to the Service.

General Conditions

We reserve the right to refuse, restrict, suspend, or cancel service or an order where reasonably necessary, including in cases involving:

Your content, excluding payment-card information, may be transmitted across different networks and adapted to meet the technical requirements of connecting systems or devices.

Payment-card information is encrypted during transmission through authorized payment processors. We do not directly store complete payment-card details.

You may not reproduce, duplicate, copy, sell, resell, scrape, or commercially exploit any portion of the Service or website without our prior written permission.

The headings used in these Terms are provided for convenience and do not limit or affect their interpretation.

Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that information presented on the website is accurate, complete, and current. However, the website may occasionally contain errors, omissions, outdated information, or differences caused by manufacturer updates.

Website content is provided for general informational and shopping purposes. You should review the product packaging, ingredient list, instructions, and warnings included with the product before use.

Historical information may be provided for reference and may not reflect current products, formulations, prices, or availability.

We may update or modify website content at any time. Nothing in this section limits any obligation we have under applicable consumer-protection law.

Modifications to the Service and Prices

Product prices, promotions, product availability, and website content may change without prior notice.

The price displayed at the time you submit your order, subject to correction of an obvious error, will apply to that order.

We reserve the right to modify, suspend, or discontinue any part of the Service or any product offering. This will not affect an order that we have already accepted unless fulfillment becomes impossible, an error has occurred, or cancellation is otherwise permitted by law.

We will not be liable for a modification, price change, suspension, or discontinuance except where liability cannot lawfully be excluded.

Products and Services

Certain products may be available exclusively online and may be offered in limited quantities.

Products are subject to our Refund Policy, Shipping Policy, and any product-specific restrictions displayed on the website.

We make reasonable efforts to display product colours, packaging, labels, sizes, textures, and images accurately. However:

The product packaging and ingredient list received with the product should be treated as the most current product information.

Skincare and cosmetic results vary between individuals. We do not guarantee that a product will produce a particular result or be suitable for every skin type.

You are responsible for reviewing ingredients and warnings before use, particularly if you have known allergies, sensitivities, skin conditions, or other health concerns.

We recommend patch testing a new skincare or cosmetic product before full application. Stop using a product if irritation or an adverse reaction occurs and consult an appropriate healthcare professional where necessary.

Information on this website is provided for general informational purposes only and is not medical advice. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always use products according to the manufacturer's directions and warnings.

We may limit the sale of products to particular persons, households, accounts, geographic areas, or jurisdictions where reasonably necessary.

We reserve the right to limit product quantities and to prohibit orders that appear to be intended for unauthorized commercial resale, diversion, or marketplace resale.

Any offer for a product or service is void where prohibited by law.

Orders, Billing, and Account Information

Submitting an order constitutes an offer to purchase the products listed in the order.

An order confirmation email confirms that we received your order. It does not necessarily mean that the order has been accepted.

Your order is accepted when we begin processing it for shipment or send you a separate confirmation of acceptance.

We may reject, limit, or cancel an order for reasons including:

If we cancel an order after payment has been collected, we will refund the cancelled amount to the original payment method.

We may limit or cancel quantities purchased per person, household, customer account, payment method, billing address, or shipping address.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You are responsible for ensuring that your email address, telephone number, billing information, and delivery address are accurate before submitting an order.

For additional information about cancellations, returns, and refunds, please review our Refund Policy.

Prices, Currency, Taxes, and Duties

Product prices are displayed in the currency indicated on the website or at checkout.

The currency and total amount displayed during checkout will control the transaction.

Applicable taxes, shipping charges, discounts, and other charges will be displayed before you complete your order where required.

We will not intentionally add undisclosed mandatory non-government charges after advertising a product price.

For orders shipped outside Canada, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply.

Unless expressly stated as included at checkout, such import-related charges are not included in the product price or shipping fee and may be collected from the recipient by the destination country, customs authority, or delivery carrier.

Customers are responsible for reviewing any applicable import restrictions and charges in their destination country.

Refusing delivery because of customs duties or import charges may result in return shipping, customs, or handling costs being deducted from any refund, to the extent permitted by applicable law and our Refund Policy.

Promotions, Discounts, and Gift Cards

Promotional offers may be subject to separate terms displayed with the offer, including:

Promotions and discount codes may be combined only where expressly permitted by the promotion or accepted by our checkout system.

A promotion accepted by the checkout system may still be reviewed and corrected where it was applied because of a technical error, unauthorized manipulation, or material breach of the promotional terms.

Unless otherwise stated:

If a return, cancellation, or refund causes an order to no longer meet the conditions of a promotion, the promotional benefit or refund amount may be adjusted accordingly.

Gift cards are subject to any additional terms displayed at the time of purchase or redemption and to applicable gift-card laws.

Shipping and Delivery

We currently ship only to destinations supported by our checkout.

Shipping rates, free-shipping thresholds, estimated processing times, service interruptions, and estimated delivery times are described in our Shipping Policy or displayed at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

You are responsible for providing a complete and accurate delivery address, including any unit, apartment, buzzer, access code, or building information required for delivery.

We cannot guarantee that an address or order can be changed after it has been submitted.

Risk of loss and responsibility for delivery will be determined in accordance with applicable law and our Shipping Policy.

Nothing in this section limits any statutory rights relating to delayed, damaged, missing, misdelivered, or undelivered goods.

Returns, Refunds, and Cancellations

Returns, exchanges, refunds, cancellations, damaged-item claims, missing-item claims, and incorrect-item claims are governed by our Refund Policy.

Because skincare, cosmetics, and personal-care products are hygiene-sensitive goods, opened, used, unsealed, or tampered products may not be eligible for return unless:

Customers must review the Refund Policy before completing a purchase.

Nothing in these Terms or our Refund Policy limits any consumer right or remedy that cannot lawfully be waived or excluded.

Optional and Third-Party Tools

We may provide access to third-party tools, applications, product recommendation features, review systems, payment services, or other integrations that we do not own or directly control.

These tools may be provided on an "as is" and "as available" basis.

Your use of a third-party tool is subject to the third party's own terms, conditions, and privacy practices.

Product quizzes, filters, skincare recommendations, or similar tools are provided for general informational purposes and do not constitute medical advice or guarantee product suitability.

We may introduce new tools, features, or services in the future. Such additions will also be subject to these Terms.

Third-Party Links and Brand Materials

The Service may include links to third-party websites or materials supplied by product manufacturers, payment providers, delivery companies, social-media platforms, or other service providers.

We do not control third-party websites and are not responsible for their content, accuracy, security, availability, terms, or privacy practices.

You should review the third party's policies before completing a transaction or providing personal information.

Product names, brand logos, packaging, trademarks, and campaign materials displayed on the website remain the property of their respective owners.

The sale or display of a third-party product does not imply that the brand owns, operates, or controls Seoulistic.

User Comments, Reviews, and Submissions

If you submit a review, photograph, testimonial, comment, suggestion, contest entry, social-media tag, or other content, you represent that:

You grant Seoulistic a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, edit, adapt, publish, translate, display, distribute, and promote submitted content in connection with our business and marketing activities.

This licence does not transfer ownership of your content to us.

We may monitor, reject, edit, or remove content that violates these Terms, applicable law, or our review standards.

We are not obligated to keep submissions confidential, pay compensation for them, publish them, or respond to them unless otherwise agreed in writing.

Personal Information

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

By using the Service, you acknowledge that personal information may be processed by Shopify and other authorized service providers that assist us with:

Please review our Privacy Policy for further information.

Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

We may correct an error, update information, or cancel an affected order where reasonably necessary.

If an error materially affects an order that has already been accepted, we will provide an appropriate remedy, which may include contacting you, correcting the order, offering an alternative, cancelling the affected item, or issuing a refund.

Nothing in this section limits our obligations under applicable law.

Prohibited Uses

You are prohibited from using the website, its content, or the Service:

We may suspend or terminate access to the Service where we reasonably determine that a prohibited use has occurred.

Disclaimer of Warranties and Limitation of Liability

To the maximum extent permitted by applicable law, the website and Service are provided on an "as is" and "as available" basis.

We do not guarantee that:

Products remain subject to any warranties provided by the applicable manufacturer and to any warranties, conditions, rights, or remedies that cannot legally be excluded.

To the maximum extent permitted by law, Seoulistic and its owners, directors, officers, employees, affiliates, contractors, service providers, suppliers, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the website, Service, or products.

This may include loss of profit, revenue, savings, data, goodwill, business opportunity, or replacement costs.

Where liability cannot be excluded but may legally be limited, our total liability relating to a particular order will not exceed the amount paid to Seoulistic for the product or order giving rise to the claim.

These exclusions and limitations do not apply to liability that cannot legally be excluded or limited, including applicable liability arising from fraud, wilful misconduct, personal injury caused by negligence, or non-waivable statutory consumer rights.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Seoulistic and its owners, directors, officers, employees, affiliates, contractors, service providers, suppliers, and agents from third-party claims, liabilities, damages, and reasonable expenses arising from:

You are not required to indemnify us for losses caused by our own negligence, wilful misconduct, breach of contract, or violation of applicable law.

Termination, Severability, and Entire Agreement

These Terms remain effective until terminated by you or us.

You may terminate your use of the Service at any time by ceasing to use the website.

We may suspend or terminate your access where we reasonably believe that you have violated these Terms, engaged in fraud or abuse, created a security risk, or caused harm to Seoulistic, another customer, or a third party.

Termination does not affect rights or obligations that arose before termination.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies or terms displayed on the website, constitute the entire agreement governing your use of the Service.

Governing Law and Changes

These Terms and any separate agreement through which we provide the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to any mandatory consumer right or jurisdiction that applies in your place of residence, disputes will be submitted to the courts located in Ontario, Canada.

Nothing in these Terms deprives a consumer of any protection that cannot legally be waived under the laws applicable to that consumer.

We may update these Terms to reflect changes to our business, products, services, technology, policies, or legal obligations.

The current version will be posted on this page with an updated "Last updated" date.

Changes will apply prospectively from the date they are posted unless otherwise required by law.

Material changes will not retroactively alter an order already accepted unless required by law or agreed to by the customer.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms.