Yes. Every product we carry is 100% authentic, sourced through official Korean distribution channels — brands, their official partners, or authorized distributors. Items ship from our Canadian warehouse or directly from Korea, as shown on each product page.

We ship across Canada and the United States. We're working to expand to more destinations as we grow.

Orders are processed within 1–2 business days, Monday to Friday. After processing, standard delivery takes 3–5 business days within Canada (Northern Canada transit times are calculated by the carrier at checkout). For U.S. orders shipped from Canada, the carrier's estimated delivery time is shown at checkout. Items that ship from Korea are prepared and dispatched separately — the expected dispatch time is shown on each product page, and delivery time after dispatch is additional. Processing may take slightly longer during launches, promotions, and holidays.

Yes. Free standard shipping on Canadian orders of CAD $59 or more (excluding Northern Canada). Items that ship from Korea ship free when your order subtotal is CAD $79 or more (otherwise CAD $9.99). Korea parcels shipped to Canada are delivered duties paid — no customs fees or surprise charges at delivery. GST/HST is charged at checkout. The Buy 2+ 5% offer applies to Canada-shipped items only. Thresholds apply to your combined order subtotal, before taxes and after discounts.

Free standard shipping on U.S. orders of US$99 or more, after discounts and before taxes. For U.S. orders under US$99, items that ship from Canada have shipping rates calculated at checkout, and items that ship from Korea have US$20 flat-rate shipping. Duties, import taxes, and customs fees are not included.

No. U.S. orders shipped from Canada or South Korea may be subject to customs duties, import taxes, customs clearance fees, brokerage fees, and other import-related charges. These charges are not included in our product prices or shipping fees and are the recipient’s responsibility. SEOUListic does not cover or reimburse these charges. Free shipping applies to standard shipping charges only and does not include duties, import taxes, or customs-related fees.

Unused and unopened items may be returned within 14 days of delivery, in original packaging and resalable condition, with proof of purchase. For hygiene and safety reasons, opened or used products cannot be returned — nor can gift cards, final sale items, or promotional and complimentary products. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Contact us within 7 days of delivery at seoulistic@thenxc.com with your order number, a brief description, and clear photos of the product and packaging. We'll review and arrange a replacement, store credit, or refund where appropriate.

Contact us as soon as possible. If your order hasn't been processed or shipped yet, we'll do our best to help. Once fulfilled or shipped, orders can't be cancelled or changed.

Yes. Every shipment includes tracking. Once your order ships, you'll receive a confirmation email with your tracking number.

Yes. Every order that ships from our Canadian warehouse includes a free sheet mask (choose 1 of 3), with bonus gifts on Canada-shipped orders of C$59+ and C$99+ (U.S. orders: US$60+ and US$90+). Gifts are available while supplies last. Additional samples may be included when available, and selections vary by order and promotion period.

Email us anytime at seoulistic@thenxc.com or reach out through our Contact page. Our team responds during business hours, 9:00 AM – 5:00 PM (EST), Monday to Friday.