Yes. Every product we carry is 100% authentic, sourced through official Korean distribution channels — brands, their official partners, or authorized distributors. Orders ship from within Canada.

We ship across Canada and the United States. We're working to expand to more destinations as we grow.

Orders are processed within 1–2 business days, Monday to Friday. After processing, delivery takes 2–7 business days within Canada and 3–8 business days to the United States. Processing may take slightly longer during launches, promotions, and holidays.

Yes. Free shipping on orders over CAD $65 within Canada, and over USD $99 to the United States. Thresholds apply before taxes and after discounts.

Unused and unopened items may be returned within 14 days of delivery, in original packaging and resalable condition, with proof of purchase. For hygiene and safety reasons, opened or used products cannot be returned — nor can gift cards, final sale items, or promotional and complimentary products. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Contact us within 7 days of delivery at seoulistic@thenxc.com with your order number, a brief description, and clear photos of the product and packaging. We'll review and arrange a replacement, store credit, or refund where appropriate.

Contact us as soon as possible. If your order hasn't been processed or shipped yet, we'll do our best to help. Once fulfilled or shipped, orders can't be cancelled or changed.

Yes. Every shipment includes tracking. Once your order ships, you'll receive a confirmation email with your tracking number.

Yes. Every order includes a free sheet mask, with bonus gifts on orders over C$65 and C$120. Additional samples may be included when available, and selections vary by order and promotion period.

Email us anytime at seoulistic@thenxc.com or reach out through our Contact page. Our team responds during business hours, 9:00 AM – 5:00 PM (EST), Monday to Friday.